Question: 3 months ago my sisters and I reluctantly placed our mother (who is 81 years old) in a local nursing home. Now she is about 30 pounds thinner, doesn’t speak, smells terribly and has bed sores. We believe that this is the result of poor care provided by the nursing home. Is there anyone we can contact to “check out” this nursing home and to help us resolve these quality of care issues? Several of our friends have suggested that we contact the State Long Term Care Ombudsman’s office. We are not sure what the role of the Ombudsman’s office is. Can you please educate us on this elder care agency?
Answer: The Long Term Care Ombudsman program is administered by the Administration on Aging (AoA), and each state (plus the District of Columbia, Puerto Rico and Guam) has a Long Term Care Ombudsman program.
Long Term Care Ombudsmen are advocates for the residents of long term care facilities, including nursing homes, board and care homes and assisted living facilities. They are trained to help residents (and the families of residents) resolve problems that they may be experiencing with long term care facilities.
Long Term Care Ombudsmen can help families address the following long term care concerns:
You can contact your state’s Long Term Care Ombudsman program by visiting www.ltcombudsman.org, or if you would prefer you can contact one of the professional members of the national ElderCare Matters Alliance at www.ElderCareMatters.com, who can help you with these types of elder care matters.
Hope this helps.
Phillip G. Sanders, MBA, MSHA, CPA
Founder of the national ElderCare Matters Alliance
ElderCareMatters.com – America’s National Directory of Elder Care / Senior Care Resources for Families
If you need answers to your elder care questions, send your questions to us at:
Answers are provided by our ElderCare Matters Partners, some of America's TOP Elder Care Professionals who have years of experience in helping families plan for and deal with a wide range of Elder Care / Senior Care Services.
All Q&A's are posted on the homepage of ElderCareMatters.com
If you help familes plan for or deal with elder care matters, then you owe it to yourself and to families across America to become a professional member of the National ElderCare Matters Alliance and to be listed on the many Elder Care / Senior Care Directories that are sponsored by this National Alliance of Elder Care Professionals.
For additional information about professional membership in the National ElderCare Matters Alliance, (including the many benefits of becoming one of our ElderCare Matters Partners) and to download an Application for your Basic, Premium or Partner Membership in the National ElderCare Matters Alliance, visit: ElderCare Matters Alliance.