Answer: The first thing I would suggest you do is speak to the chief of nursing or the nursing home administrator about your concerns. If that doesn’t resolve the problem, you can ask for a formal meeting between family members and the appropriate nursing home personnel.
Most states also have a nursing home ombudsman assigned to each nursing home for the purpose of looking into complaints about the care that nursing home residents are receiving. You can contact your state’s Office of Elder Affairs to get contact information for the ombudsman.
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